Request Center changes
As far as the guidelines for No Click Ratings number 1:
It has been 72 hours (3 full days) since the customer’s last post on the page.
That can be difficult and time consuming to figure out. Since I see you are redesigning the Request Center may I suggest some type of warning icon or color change when it has gone past the 72 hours, to make it easier for the Experts to find them and in turn takes less time away from actually helping customers.
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