Stop using the words "The expert can SOLVE this for you".
When the site is greeting the customer with the automated response system, remove the words "The expert can SOLVE this for you".
I have lost count how many customers rate negative and/or walk away because they perceive a bait and switch. They cannot accept the reality that their problem can only be SOLVED by actual diagnosis, ordering parts, etc.
When the site uses the word SOLVE, they expect nothing less than the expert to fix their problem by pressing a magic "button", and when there is no "easy fix", there is no positive rating.
Remove "SOLVE" now.
3
votes
Teky
shared this idea