Country Selection in UK for legal questions
Hi,
I think that there should be a slight change to the "country" selection for customers. As you may know, the law is different in Scotland, Northern Ireland and England/Wales
Customers do sometimes identify that they are in England and Wales but a lot of the time they just state UK, not knowing that the law is different in each region. Experts then have to firstly identify what region they are from causing a slowdown in the efficiency of answering questions.
Could this be looked at and changed to give only selections such as
UK-Scotland
UK-England & Wales
UK-Northern Ireland
UK-British Islands, the Isle of Man, Jersey and Guernsey
Thanks