Inline Images
Allow Experts to post images inline with text rather than just adding them as downloadable attachments.
In fact, greater ability to make the answer content more rich would be fantastic. On the old system, we had a great deal of flexibility to format the content of an answer. On the new system, we have only a basic version of rich text available.
Being able to post more engaging content will grab and hold customers attention better. The ability for the Expert to simply paste an image into the content, rather than saving an image, then browsing to it on the local computer, would have the potential to greatly enhance the customer experience and the Expert experience.
Technically, this should be require little effort - upgrading to a more robust editing plugin, like Tiny-MCE.
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Michael Hannigan commented
I agree. Everyone should vote to agree with you.