New rule.If an expert is working with client,Prohibit another from jumping in with answer based on what has been discussed so far.
Do away with Peer Conversation page.Once an expert posts info requests and is working with a client.it should be off limits unless expert opts out or is totally wrong.We have one expert in hvac who will watch the Peer Conversations following expert's troubleshooting and jump in right before expert posts answer and demand to be rated.
-
spooge031 commented
absolutely I had this just happen AGAIN and the other expert would be eligible for the payout, instead of me as we all know it's hard enough to get accepts with the current system and when another "hijacks" a question it's not cool at best.
the hijacking expert DOES know someone else is involved and should be blocked UNLESS the original expert opt's out OR the customer requests another expert -
Michael Hannigan commented
No. Too many Experts would use this as a way to claim questions. We don't need to encourage the mentality of "my questions". They aren't the Expert's questions. JA pays a good chunk of money for each customer that ends up here. They need the highest probability of a satisfied customer that they can get. However, if it is used inappropriately and detracts from the customer experience, then the Infringing Expert should be punished accordingly/banned for life.