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Customer Happiness

We’re always striving to improve the customer experience on JustAnswer, and we’d love to hear your ideas! What are your suggestions on how JustAnswer can increase customer satisfaction?

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How can we make customers happier?

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77 results found

  1. easier to contact moderators with 'other' facility

    1 vote
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  2. Create US tax, US property tax, and US estate tax and admit me.

    1 vote
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  3. A lot of customers in my cat would be happy if we sold parts.

    They would be happy if they could find their part here or we could look it up for them and sell it to them,

    1 vote
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  4. Provide a means by which customers can give confidential evaluations of experts

    I have received some very lame answers but have accepted in the interest of not getting a bad accept rate. However, we need a way to identify poorly performing experts that does not entail screwing up the user's accept rate.

    1 vote
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  5. Give them a warning/confirmation message before they opt out us..

    1 vote
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  6. "Is there anything else I can do for you?": The best time to call a customer back to your business i

    "Is there anything else I can do for you?": The best time to call a customer back to your business is when you are completely satisfied with your service, and something as simple as "Is there anything else I can do for you ? "can get hired for something else at that time. Send a message to remind the client that we are there to address their concerns

    1 vote
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  7. Let them know we care. Say something in an answer that shows you're "connecting".

    1 vote
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  8. Let Customers Hire Their Expert AS APPROPRIATE. Or RESEARCH & TEST how to get them to stop asking.

    The number of "can you help" and "PLEASE HELP" requests for personal assistance seems constant and clogs the Boards. If done properly as a "referral services" and "JA is NO LONGER involved in ANY way" separate transaction, then JA could also be a way to get testimonials of "I found a great lawyer there" and drive more business to the site.

    1 vote
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  9. A FAQ section to ask the website don't work such as not being able to open *.doc and *.pdf files.

    FAQ

    1 vote
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  10. reinforce the justanswer promise. as a new expert i think this is the cornerstone of who we are.

    1 vote
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  11. Make sure customers know we need model numbers almost every time

    1 vote
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  12. Let customers be aware that we do not have access to computer companies servers

    1 vote
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  13. Remember why the site came about - - one question, one caring answer

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  14. Clear instructions to customers regarding the IR and Answer and when they will see the Accept button

    1 vote
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  15. Ability for expert to choose for an auto opt-out after a certain period of inactivity on a question.

    For example, my internet occasionally goes down and I'm not able to notify my customers. Site etiquette (thanks guys!) means that we experts don't jump onto others questions. I'd like to see the ability for me to choose an option that if I don't view a question within a certain period of time, it will opt me out automatically.

    Naturally this would be totally at the expert's discretion and on a question-by-question basis.

    1 vote
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  16. Opt-Outs/Relists - what can we do to make these more attractive to you the Expert?

    Right now, as a group, Experts tend not to answer questions labeled as Opt-Outs or Relists.
    Help us understand this. What can we do to make these questions more attractive to you the Expert?

    0 votes
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  17. Add "Offer More" to Subscription Customers

    Subscription questions do not currently have "offer more" even though they offer the greatest opportunity for incremental revenue and would give an alternative to what amounts to subscription abuse. By not having the ability to "offer more" to subscription customers, Experts are put in a difficult situation - the customer wants more work done and they'll just keep accepting. The Expert feels somewhat obligated to help the customer - after all, we're not supposed to care if they have a subscription or not.

    We need have "offer more" available to subscribers more than any other customer. We can obtain incremental…

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