Customer asking for refunds and its impact on the rating of the expert
Sometimes customers ask for refund even after the expert gives a good answer. Experts put lot of effort and time to answer. Moreover customer refund results in negative rating for the expert. Over a period of time, if this accumulates, the expert is removed from the category (for no fault on his part).
So if a customer asks for a refund, it may be allowed. But it should not affect the rating of the expert. His answer may be reviewed by independent experts and based on their report, rating may be given. This will prevent the expert being removed from the category though he gives good answer.
-
Steve Grizey commented
Agreed. I've received an Excellent rating only to return the next day & find a refund on the question. Then, the customer asks the same or almost the same question to another expert, gets basically the the same answer confirming my answer, accepts the second answer and the second expert gets paid and all I get for the correct answer is a negative rating because a refund was charged to my account. As with most negative situations, there ought to be a system in place that provides for the expert to have any situation reviewed by someone technically competent in the category involved, and adjusted were appropriate.
-
Anonymous commented
Agreed
-
Eric M. Bright commented
Agreed