Customer Happiness
We’re always striving to improve the customer experience on JustAnswer, and we’d love to hear your ideas! What are your suggestions on how JustAnswer can increase customer satisfaction?
Make sure to vote on the ideas that you support!
77 results found
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3 votes
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JustAnswer should offer a service for customer repair refferals
Many Customers are looking for SERVICE and cant find anyone to help them
I can't tell you the number of times i would have been willing to repair a unit for a customer who could not find anyone to send it to ...I would be willing to give JA a refferal fee ...to help these customers.3 votes -
3 votes
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The customer can choose to question the expert who wants all those who have answered
when the client asks a question it makes the ultimate expert has answered that even though not addressed to it. It would make it advisable to allow any particular though not the last answer.
3 votes -
Make the site compatible with ipad , iphone , Safari , Google chrome
Make the site compatible with browsers ipad , iphone , Safari , Google chrome .
3 votes -
Include a VOIP option in chat or Answer window in case customer can't follow instructions properly.
Sometimes customer gets frustrated with text instructions and can't follow properly and ask for a phone number for instructions. A VOIP (Voice over IP) option will help experts explain the solution. Voice chat sessions can be recorded and can be subject to peer review by other experts.
3 votes -
Give a customer a percentage off of the next question if they click accept
Many experts answer thousands of dollars worth of questions in a years time just to get no credit. We understand that is how JA makes a buck, but fair is fair.
3 votes -
Different button descriptions - Answer, info request, comment
We need more than two buttons as experts...sometimes just a comment is needed that is neither an answer or info request.
3 votes -
By automatically showing what part of Australia the customer is in based on their ip address.
JA actually did this for a while and it was terrific. Now we often have to ask the customer this question so we can give them advice specific to the state of Australia they are in. This wastes both the customer's time and the expert's, needlessly.
By placing this info on top of the question, the customer would get a more timely answer right away.
3 votes -
3 votes
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Allow Customers too with their photos
Allow customers to upload their photos too like experts in their profile. This will create "sense of belonging" for the customers and increase the returning rates too as well as loyalty.
2 votes -
2 votes
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Detailed categories with suggestions or examples so they have find the correct one
Customers seem to put questions in categories that are not best suited to the situation.
2 votes -
2 votes
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Instructions on printing the chat session
I get a few customers who need to print out the chat session, an easy way to do this would make those people happy.
2 votes -
2 votes
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Keep the subscription box un checked by default
I see many customers that got a monthly subscription that they didn't want, The box for the subscription should be NOT checked and they have to un check it.
2 votes -
Don't make the customers feel as if they HAVE to tip
I get some feedback to where the customer does not agree with a "mandatory" tip, (bonus) that should be totally optional.
2 votes -
make it more clear up front that this is a pay site.Clicking agree is required if ques. is answered
it is still confusing that this is a pay site. A lot of customers do not understand that by asking a question they are agreeing to pay if satisfied.
2 votes -
2 votes
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