Don't mislead customers by ads that make us sound like company workers "ie: 7 dell techs online"
So many people come here thinking we work for hotmail, dell, or microsoft and they take that attitude with us thinking we can do special things with their bills or accounts.
-
Anonymous commented
I gave the customer a specific reason why they were having a problem with their spa equipment, and when they found out I was not with the company they claim they were told I was from, They left very angry and gave me a negative rating. I felt this was very unfair!
-
Michelle Staley commented
I love the 'Ask Antiques Roadshow' ad I have seen out there for the appraisal category. This has really angered some customers.
-
Sean Miller commented
I happen to work for a brand supported in appliances that i'm an employee for, and i constantly try to help other experts that are either not that experienced or obviously don't know much about the brand or dont have the same inside knowledge i have by working for them, and i get nothing but negative feedback from other experts saying i don't know what i'm talking even if i do work for them, and they've been doing it for 30 years.... blah blah blah, its very negative and it doesnt help the customer because they end up trying to defend their ill-informed answer and gives Just Answer a bad name. I mostly answer questions on here to help customers I dont really do it for money because its a rat race to get questions and I also work full time, but I feel i'm unable to even help because some experts rush to give a bad answer and some of them arent even qualified to give an answer. If they are going to advertise this brand then let people who actually work for the brand answer the questions that the other experts can't answer.
-
Randi commented
AntiquesAppraiser says it so well, they need to understand that a quality answer is not always a fast answer, that we go the extra mile with research to give them as accurate and as full answers as possible. This should be advertised as an advantage...we take the extra time instead of giving them off the cuff answers.
-
Kevin Kappler Ph.D. commented
I don't know how many times I am bailing out Dr.Phil but you have some angry people out there when they realize they try to contact him and they get me.
-
Andy commented
I agree. For automotive, it says "15 (Brand) Mechanics are Online now". To be a JustAnswer "expert" in an automotive category, you do not need to be affiliated in any way with the brand. Customers may think they are talking to a Chevy or Mercedes or Audi, etc. mechanic (as in mechanic familiar with the brand because they specialize in that brand or work at a new car dealership) when really, they could be getting someone who went to trade school for two years and never touched the car they are asking about.
-
mgilmore commented
So totally agree!
-
AntiquesAppraiser commented
I think this goes along with expectations. Several of us have other full time jobs. In the Antiques category, I often need time to do research and then I can respond within 12-24 hrs. Because I have a "day job", i.e., I appraise full time, I can not respond to them instantly. They get the impression that we are just sitting by waiting for them. While this is, for the most part, true when they initially post, once they get hooked up with an expert they need to understand that the back and forth can take some time- at least in my category.